FAQ
Have questions about our Rent a Technician service? We’ve compiled the most common questions and answers to help you understand how our service works, what to expect, and how we can support your business.
What is Rent A Technician and how does it work?
RentATechnician offers IT helpdesk support either online via Zoom or in person. You book a session, choose your service type, and we take care of the rest.
Do I need to be in a specific city to use your services?
For virtual support, anyone in South Africa can use our service. For in-person help, we’re available in Durban, Johannesburg, and Cape Town.
What kind of IT problems can you fix?
We handle most tech issues—slow computers, network problems, email setup, virus removal, software errors, and hardware faults.
Can you come to my location?
Yes. You can book a technician to come to your home or office. Call-out fees vary based on your location.
What if I prefer not to have someone come to me?
You can either book a Zoom session or choose to drop your device off with one of our technicians.
How is your pricing structured?
We charge a flat fee for a 1-hour session, which includes the fix if it’s resolved within that time. Extra time or call-outs are billed separately.
How do I pay for the service?
Payments can be made securely through our website using card or EFT.
What happens if my issue can’t be resolved online?
We’ll recommend an in-person visit or a drop-off, depending on your location and the issue.
How quickly can I get help?
Same-day support is often available, depending on technician availability in your area.
Are your technicians experienced?
Yes. All our technicians are qualified, vetted, and trained to handle a wide range of IT problems professionally.