Basic Tech Support
Basic Tech Support
R650,00
Quick help from a Professional Technician — without Leaving Your Desk (Zoom | MS Teams | WhatsApp)
30-minute remote tech support session connects you with a technician who can consult and if needs be securely access your computer / device and help resolve the vast majority of simple issues.
Once the order is placed we will be in contact within 4 working hours via email to schedule and provide appointment date options. Ideal / example support for:
💻 Software & Operating System Fixes
- Error message troubleshooting: resolve specific pop-ups or crashing applications
- Software installation: install, update, or configure apps (e.g., Microsoft Office, Adobe, accounting software)
- Browser cleanup: remove malicious extensions, clear cache, fix loading issues
- OS updates: initiate or unstick Windows or macOS updates
⚙️ Device & Peripheral Setup
- Printer configuration: connect wireless printers, clear print-queue jams
- Peripheral setup: configure webcams, external mics, scanners, or dual monitors
- Driver updates: update graphics, sound, or network drivers to fix glitches
📧 Account & Email Configuration
- Email client setup: configure Outlook, Apple Mail, Thunderbird (IMAP/POP3)
- Password syncing: set up password managers or fix browser credential sync
- Cloud storage setup: configure OneDrive, Google Drive, or Dropbox syncing
🛡️ Security & Performance Optimization
- Basic malware scans: run quick antivirus scans and remove minor threats
- Startup optimization: disable unnecessary background programs to speed boot
- Storage cleanup: delete temporary files and free disk space
If more time is needed, it can be purchased while in the Session. No refunds for cancellations or missed appointments.
What We Can Help With
During your remote support session, we can assist with many common technical problems.
- Email Setup & Email Issues
- Outlook setup and configuration
- Sending or receiving email problems
- Email account troubleshooting
- Password resets and login issues
- Email setup on new computers
Computer Troubleshooting
- Diagnosing slow computer performance
- Startup problems
- System errors and crashes
- Software conflicts
- General computer troubleshooting
Software Installation & Support
- Installing or removing programs
- Microsoft Office assistance
- Software configuration
- Troubleshooting application errors
- Updates and compatibility issues
Security & Virus Assistance
- Virus or malware checks
- Antivirus installation and updates
- Removing suspicious software
- Basic security advice for your system
Devices & Setup
- Printer installation and troubleshooting
- Connecting external devices
- Driver installation
- Basic system configuration
General Technical Assistance
- Help navigating computer settings
- Advice on upgrading hardware or software
- Understanding system warnings
- General IT questions and guidance
If you’re unsure whether your issue can be resolved remotely, our technician will assess the situation during the session and guide you on the best solution.
When Remote Support May Not Be Enough
Some technical problems require on-site assistance, especially when hardware, networking equipment, or physical installations are involved.
If your issue requires a technician to visit you, please view our On-Site Technician Services page for more information.
Visit the On-Site Technician Services page
Alternatively, you can request a quote and we will arrange a technician visit.
Frequently Asked Questions
Is the remote connection safe?
Yes. We use secure remote support software that allows you to see exactly what the technician is doing. You can disconnect the session at any time.
What if my issue takes longer than 30 minutes?
If the issue requires more time, the technician will advise you and additional support time can be arranged if needed.
Do I need to install anything?
You may need to download a small remote support application. Instructions will be provided when your session starts.
What if my issue cannot be fixed remotely?
If the problem requires physical repairs or network work, we will recommend an on-site technician visit or provide a quote for further assistance.