Tech Support

Basic Tech Support (30 minutes)

Basic Tech Support

R650,00

Quick help from a Professional Technician — without Leaving Your Desk (Zoom | MS Teams | WhatsApp)

30-minute remote tech support session connects you with a technician who can consult and if needs be securely access your computer / device and help resolve the vast majority of simple issues.

Once the order is placed we will be in contact within 4 working hours via email to schedule and provide appointment date options. Ideal / example support for:

💻 Software & Operating System Fixes

  • Error message troubleshooting: resolve specific pop-ups or crashing applications
  • Software installation: install, update, or configure apps (e.g., Microsoft Office, Adobe, accounting software)
  • Browser cleanup: remove malicious extensions, clear cache, fix loading issues
  • OS updates: initiate or unstick Windows or macOS updates

⚙️ Device & Peripheral Setup

  • Printer configuration: connect wireless printers, clear print-queue jams
  • Peripheral setup: configure webcams, external mics, scanners, or dual monitors
  • Driver updates: update graphics, sound, or network drivers to fix glitches

📧 Account & Email Configuration

  • Email client setup: configure Outlook, Apple Mail, Thunderbird (IMAP/POP3)
  • Password syncing: set up password managers or fix browser credential sync
  • Cloud storage setup: configure OneDrive, Google Drive, or Dropbox syncing

🛡️ Security & Performance Optimization

  • Basic malware scans: run quick antivirus scans and remove minor threats
  • Startup optimization: disable unnecessary background programs to speed boot
  • Storage cleanup: delete temporary files and free disk space

If more time is needed, it can be purchased while in the Session. No refunds for cancellations or missed appointments.

Tech Consultation (60 minutes)

Quick Tech Consult

R1 750,00

Advance help from a Professional Technician — without Leaving Your Desk (Zoom | MS Teams | WhatsApp)

60-minute remote tech support session connects you with an advance technician who can consult and if needs be securely access your computer / device and help resolve the vast majority of more advance issues.

Once the order is placed we will be in contact within 4 working hours via email to schedule and provide appointment date options. Ideal / example support for:

🛠️ Advanced Troubleshooting & Repair

  • Deep malware removal: remove stubborn viruses, spyware, adware missed by basic scans
  • OS corruption repair: fix registry errors, boot faults, BSOD/root-cause recovery
  • Data migration: transfer user profiles, emails, documents to a new PC
  • Backup system configuration: set up automated local or cloud backups (e.g., Acronis, Time Machine)

🌐 Advanced Networking & Security

  • Router & Wi‑Fi optimization: configure advanced settings, port forwarding, guest networks
  • Network storage (NAS) setup: connect and configure NAS for shared storage and backups
  • Advanced VPN & remote access: configure secure RDP, VPN tunnels, and remote-access solutions

📊 IT Consultation & Audits

  • System health audits: analyze hardware logs and recommend component upgrades
  • Security assessments: review firewall rules, AV deployment, and password policies
  • Software licensing advice: recommend appropriate software tiers and licensing strategies

If more time is needed, it can be purchased while in the Session. No refunds for cancellations or missed appointments.